Return Policy
SHIPPING COSTS ARE NOT REFUNDABLE.
La Favorita stands behind our quality products, guaranteed. However, if you are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange. All Refunds for items returned will be subject to a 10% restock fee. Claims for refunds for items returned within 6 days of the initial Arrival date will be credited in the same form as the original payment type. Refunds for items returned more than 6 days after the purchase date will be in the form of a credit redeemable on your next purchase. However, returns after 6 days will be subject to a 25% Additional fee to the 10% Restocking fee(35%). The original shipping and handling charges are not refundable, nor do we cover the shipping for returned merchandise. If you wish to exchange your merchandise an item of equal or lesser value, we will ship you the replacement item free of charge and credit you back the difference (subject to the 10% restocking fee, note that we do not cover the shipping charge for you to return the items.). Please mail your package in a prepaid, insured, traceable method to the address below.
La Favorita
Attn: Returns Department
336 Hillside Avenue
Williston Park, NY 11596
Custom–ordered and customized(includes personalization and wrapping) items are only returnable if it's defective when you receive (Requires Photographic evidence). Favors are not nonrefundable and nonreturnable. For delivered items, we'll refund your delivery charges if the item is defective.
Personalized items can not be returned.
A return claim must be made within 10 days of the order arriving at its final destination at 5pm EST.
Important: La Favorita is not responsible for damaged(we check and double check the merchenise before it leaves our care.) or lost shipment. In the event your order shipment arrives damaged - keep packaging and merchandise in original condition and notify delivering carrier IMMEDIATELY.
Refund Policy
All Refunds for items returned will be subject to a 10% restock fee(as mentioned above).
Your purchase must be returned in salable condition with the original packaging, including Universal Product Code (UPC), accessories, materials and your receipt or packing slip.
If you paid with cash, debit card or check, we'll refund your purchase with cash if it was an in–store purchase or by check. If your purchase exceeded $500 pretax, and you paid with cash, debit card or check, your money will be refunded in the form of a corporate check. If you paid by credit card, we'll credit the account used for payment.
If you don't have your receipt, your return is eligible only for an in–store credit for the current selling price and requires valid government identification. We carefully monitor returns and in some cases returns made with or without a receipt may be refused. La Favorita reserves the right to deny any return.
If you paid by check (Certified): Checks returned unpaid by your financial institution are subject to a service charge of $20 or the maximum allowed by law. Checks returned for insufficient or uncollected funds, together with service charges, may be debited electronically from your account or collected using a bank draft drawn from your account.
If you can't locate your receipt, please provide us with name, address, and credit card # used, so that we can quickly credit your account. Always use a reputable carrier and also pay to have your package insured against damage or loss. They will however be subject to a 25% restocking fee. No refunds or exchanges after 7 days. La Favorita Favors appreciates your business and values you as a customer!